Youssef Jmel
Final-year CS student building AI-powered systems — from intelligent IT support platforms to data pipelines and full-stack products. I ship end-to-end: architecture, AI pipeline, polished UI.
Who I am
I'm a final-year Computer Science student at the Faculty of Sciences of Tunis, specialising in AI, data engineering, and full-stack development. I enjoy building systems that actually solve problems — from a smart IT helpdesk that reasons over historical tickets to real-time BI dashboards that replace spreadsheet chaos.
My flagship project is an AI-powered ITSM platform— a full production-grade system I've been engineering for my Cycle Ingénieur PFE at Teamwill. It brings LLM-driven ticket classification, intelligent chat guidance, proactive SLA monitoring, and Redis-cached recommendation pipelines to IT support teams.
I work efficiently with AI coding agents like Claude Code — using them not just to write code faster, but to reason about architecture, navigate large codebases, and maintain quality across a complex multi-service system.
Outside engineering, I managed media production for the FST Free Software Club and co-organised two editions of the GENESIS Competitive Programming Contest.
AI-First Engineering
Built production AI pipelines using Claude, NLP, and vector embeddings — including an LLM-powered ITSM copilot with multi-intent chat, proactive SLA monitoring, and auto-classification.
Data & BI
Designed end-to-end ETL pipelines on Azure + Microsoft Fabric, star-schema data warehouses, and real-time Power BI dashboards with custom DAX measures.
Full-Stack Products
Shipped real client projects — e-commerce platforms, CTF competition systems, and enterprise ITSM tools — covering backend APIs, databases, and polished React frontends.
AI-Assisted Development
Proficient with AI coding agents — I routinely use Claude Code to accelerate architecture decisions, scaffold features, and maintain large codebases with precision and speed.
Where I've worked
AI Engineering Intern — PFE
ActiveTeamwill · Tunis
- ›Architecting and building a production-grade AI-powered ITSM platform as my 5-month final engineering project (Cycle Ingénieur).
- ›Designed an LLM-driven AI copilot with multi-intent chat, contextual cause analysis, proactive SLA monitoring (75% threshold), and auto-classification of IT support tickets.
- ›Implemented a two-level Redis caching layer (LRU + 24h Redis TTL) on embeddings and all major API endpoints — reducing repeated LLM calls significantly.
- ›Built a full Alembic migration chain (36 versions), a vector-similarity duplicate detector (threshold 0.72), and a recommendation engine with confidence scoring and feedback loops.
Data Engineering Intern
Teamwill · Tunis
- ›Designed and delivered end-to-end data pipelines on Azure and Microsoft Fabric, eliminating ad-hoc spreadsheet reporting for the business team.
- ›Built interactive Power BI dashboards with custom DAX measures that gave stakeholders real-time KPI visibility across multiple departments.
- ›Handled the full ETL lifecycle — ingestion, transformation, and data-quality cleansing — across heterogeneous source systems.
Oracle APEX Developer Intern
Oradist · Tunis
- ›Built and shipped two internal business applications using Oracle APEX, replacing legacy manual processes used daily across the company.
- ›Wrote PL/SQL stored procedures and triggers to enforce business logic and data integrity at the database layer.
- ›Designed clean, role-based UI components that reduced onboarding and training time for end users.
Billing & Logistics Agent
Centre National Pédagogique · Tunis
- ›Managed invoicing and billing operations — prepared client invoices, verified orders against stock, and maintained accurate financial records.
- ›Prepared and packaged outgoing orders; handled full stock lifecycle including reception, storage, inventory counts, and reconciliation.
- ›Counted and balanced daily revenue, flagging and resolving discrepancies before end-of-day closeout.
- ›Served clients directly — assessed their needs and ensured timely fulfilment of educational material requests.
Things I've built
From AI platforms to data pipelines and client e-commerce stores — end-to-end ownership on every project.
Key highlights
- ✓LLM reasoning pipeline with multi-intent detection and evidence scoring
- ✓Two-level embedding cache: LRU + Redis SHA-256 key (24h TTL)
- ✓Proactive SLA alerting at 75% consumption threshold
- ✓Full Alembic migration chain across 36 schema versions
- ✓Built with AI coding agents (Claude Code) for architecture and velocity
Technical expertise
Built across real projects — not just tutorials. Each area reflects hands-on production use.
AI-Assisted Engineering with Claude Code
I use Claude Code as a primary engineering tool — not a shortcut. It helps me navigate large codebases, reason about multi-service architecture, scaffold features precisely, and maintain quality across a system spanning FastAPI, Next.js, Redis, Alembic migrations, and a custom AI pipeline. This accelerates velocity while keeping the engineer in full control of every design decision.
AI & Machine Learning
Backend & APIs
Frontend
Data & BI
DevOps & Tools
Creative & Media
Tools & Technologies
Background
Education
Bachelor's in Computer Science
Faculty of Sciences of Tunis (FST)
2023 – 2026
Scientific Baccalaureate
Honours
Lycée Sadiki, Tunis
2023
Certifications
NVIDIA DLI
Fundamentals of Deep Learning
NVIDIA Deep Learning Institute
AWS Academy
Cloud Fundamentals
Project-based
Activities
Free Software Club — FST
Member & Media Manager
2023 – 2025
- ›Media Manager (2024–25): video editing, graphic design, live event coverage.
- ›Co-organised two editions of the GENESIS Competitive Programming Contest.